Client Policies
TL NAILS LOUNGE is known for our clean, professional, and high-quality services. Our trained staff uses only branded, high-grade products to ensure your safety and satisfaction in a relaxing atmosphere.
Respectful Conduct
We reserve the right to refuse service to anyone who is rude or disrespectful.
Personal Items
We are not responsible for lost or stolen items or gift cards.
Refund Policy
No refunds on services; we will address any service-related concerns.
Price Confirmation
Please confirm prices with your nail technician before services.
Property Responsibility
Customers are responsible for their belongings. Compensation is required for any damage to salon property.
Child Supervision
Children must be supervised at all times.
Cancellation Notice
Please notify us in advance if you need to cancel.
Service Consultation
Consult the salon manager if you are unsure about services.
Dissatisfaction Resolution
If you are dissatisfied, please speak with the manager immediately so we can resolve the issue.
Guarantee Policy
- 10-day guarantee policy does not apply to regular polish.
- We are happy to fix nail lifting, chipping, cracking, or broken nails within 10 days.
- Customers are responsible for color selection. Color changes after completion will incur additional charges.
- If you are unable to return within 10 days, please contact us so we can work with you on a solution.
TL NAILS LOUNGE WOULD LIKE TO THANK YOU FOR YOUR CONTINUED PATRONAGE!
It is our pleasure to serve you. Thank you!